Shipping Policy
Order Processing:
Orders are processed and shipped within 5 working days of payment confirmation.
We operate Monday through Friday, excluding weekends and Bank Holidays.
Shipping Methods:
We offer standard shipping for all orders.
Shipping rates are calculated based on the weight and destination of your order.
Currently, we only offer shipping within the United Kingdom.
Returns and Exchanges
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We accept returns and exchanges within 30 days of the original purchase date.
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To be eligible for a return or exchange, the item must be unused and in the same condition as received.
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Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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Returns will be processed promptly upon receipt, and refunds will be issued to the original method of payment.
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If you wish to exchange an item, please contact us to arrange the exchange process.
Delivery Times
Our standard delivery time is within 5 working days from the date of shipment.
Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect carrier services.
Privacy Policy
At My Little Eco Bag, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you visit our website or make a purchase.
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Information We Collect:
Personal Information: When you place an order or register an account on our website, we may collect personal information such as your name, email address, shipping address, and phone number.
Payment Information: We collect payment information such as credit card details or other payment method details necessary to process your transactions securely.
Browsing Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, operating system, and browsing behavior, through the use of cookies and similar technologies.
How We Use Your Information:
Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
Account Management: If you create an account on our website, we use your information to manage your account and provide personalized services.
Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of receiving marketing communications at any time.
Improve Our Services: We may use your browsing information to analyze trends, administer the website, and improve our products and services.
Information Sharing and Disclosure:
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
Legal Compliance: We may disclose your information when required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Data Security:
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Choices:
You have the right to access, update, or delete your personal information. You can do this by logging into your account or contacting us directly.
You can opt-out of receiving marketing communications from us by following the instructions provided in the emails or contacting us.
Changes to This Privacy Policy:
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us:
If you have any questions or concerns about our Privacy Policy, please contact us at hello@mylittleecobag.co.uk